customer service because you always have the accurate, up-to-date information you
need to control costs, organize your service resources for maximum efficiency and
provide better service. It helps you establish long-term relationships with your
customers with functionality including service contract management, and consistent
logging and tracking of equipment and services.
productivity of your service operations and sharpen your competitive edge by placing
tighter controls on costs, organizing your resources more efficiently and by providing
better service levels.
Field Service and Dispatch
While the core Microsoft® Business Solutions–Navision® product provides a Service
Management facility with the ability to automate every aspect of your customer
relationships, our Field Service module has facilities for complete record keeping
and service management with complete integration with Payroll. Field Service also
provides complete history on every site, including; each piece of equipment serviced,
service statistics and other summary or detailed reporting on service. In fact, it is a full
featured service entry system that automates the entire service process, including
quotes, service tickets, and scheduled maintenance. Field Service integrates all facets
of the service call: service ticket (work order), invoicing, material usage and
replenishment, inventory, purchasing, dispatch, return material authorization (RMA's),
scheduling, contracts and sales orders.
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