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Microsoft Dynamics® Support
The highly personalized services of GDS are
complemented by the variety of packaged services
that you receive from Microsoft Dynamics®-NAV,
including a foundation level of support, training, and
product upgrades with nearly every service plan.
These service plans are more than a software
maintenance program—they are a key element of a
customer's ongoing success and expertise with their
business solution. Microsoft Dynamics®-NAV
support offerings are designed to deliver industry-leading services, helping you ensure
greater overall success with your investment.
An integral part of your solution is professional services—the support, training, and
consulting that increase the value of your solution and ensure it remains a fundamental
tool for your growth and success. The Enhancement Program is a first-year service plan
requirement for new Microsoft Navision customers and includes the following features:
Product Updates
Receive all major releases, minor updates, and tax updates for the products you
currently license. You will also receive database releases, if the database was
purchased from Microsoft.
Transformational Assurance
Prepare for the future with Transformational Assurance. This benefit provides you with
the ability to move to a future Microsoft Dynamics® application suite without having to
repurchase the functionality you currently have licensed, as long as you remain enrolled
in a service plan. The Transformational Assurance benefit is available for all supported
editions of Microsoft Dynamics®.
CustomerSource
A secure, password-protected site for Microsoft Dynamics® customers, CustomerSource
is your one-stop resource for quick and easy access to information that helps you
maintain and grow your business management solution, increase productivity, and
reduce your support costs by allowing you to find answers to your questions.
CustomerSource, provides access to a searchable technical database, technical
support, product updates and downloads, training, customer events, online seminars,
discussion boards, interacts, news, a subscription service, and more.
Make Suggestions for Future Products and New Features
Many of Microsoft Dynamics® product improvements and new features come directly
from suggestions customers make. Every year Microsoft sends a Product Advisory
Board Survey to customers enrolled in a service plan. You can also enter your
suggestions directly to our Global Suggestion Database throughout the year via
CustomerSource.
Purchase Additional Products, Users, and Services
Microsoft and GDS work together to deliver remarkable service with commitment,
caring, and collaboration to help you reach your business potential. Together, we offer
the best of both worlds—a highly trained Business Partner who understands your unique
business needs, and the innovative, award-winning services of Microsoft.
View and print
more corporate
information.
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GDS delivers world class service
on a global level. Our
experience providing a broad
array of professional services
means you can count on us to be
a productive member of your
team, whether you need:
Business Process Analysis
Solution Selection
Software Implementation
Custom Programming
Upgrade Assistance
Education
Continuing Support
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Navision
CRM
